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Role
Venue Management
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Salary
£40,817 per annum
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Hours
40 hours per week
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Type
Fixed Term Contract - Full Time
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Closing Date
27-09-2023 at 10:00
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Location
Phoenix Theatre, 110 Charing Cross Road
London
Greater London
WC2H 0JP -
Downloadable Job Files
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Internal Candidates
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We are looking for someone who can deliver exceptional levels of customer service, and department leadership, as we embark on a brand-new chapter at the Phoenix Theatre, home to one of the biggest productions to ever land in the West End, Stranger Things: The First Shadow. The play features an original story by Kate Trefy, The Duffer Brothers and Jack Thorne, with direction from Stephen Daldry and produced by Netflix and Sonia Friedman Productions
This is a maternity cover post, with a fixed term contract, starting in mid-October.
Previously home to award-winning productions such as Blood Brothers, Come From Away, and more recently A Streetcar Named Desire, The Phoenix Theatre proudly sits in the centre of the West End, as one of the most beautiful venues in London. Stranger Things: The First Shadow will be opening with a new retail experience, exciting F&B offerings, as well opening a new foyer and bar area on Charing Cross Road. With audience access firmly at the front of what we are improving, a new lift will take our access patrons directly into the Dress Circle for some of the best seats in the house.
As our Customer Experience Manager you'll help maintain excellent standards of service as we usher in a new era for the Phoenix Theatre, welcoming our customers and taking the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, welcoming audiences in for the show and one of our food and beverage outlets.
The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue.
We're part of the Ambassador Theatre Group, an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Closing Date
27-09-2023 at 10:00
New to ATG?
Internal Candidates
If you already work for ATG or our associated companies please use this link to apply.