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Role
Front of House
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Salary
£10.42 - £10.67 per hour
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Hours
Zero hours
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Type
Casual
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Interview Process
1 Interview:
13th October 2023 -
Closing Date
08-10-2023 at
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Location
Sunderland Empire, High Street West
Sunderland
Tyne and Wear
SR1 3EX -
Downloadable Job Files
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Customer Experience Team Member
Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff who’d like to work in our exciting, fast-paced and interesting company.
Whether it’s a special birthday, a family’s first pantomime or just a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As a Customer Experience Team Member you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.
Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
The Sunderland Empire Theatre is the largest theatre between Leeds and Edinburgh and is referred to as the West End of the North East; we're a dynamic, busy venue welcoming thousands of audience members through our door each year housing a mix of Hit West End Musicals, UK Tours, Comedians, One Night shows and Local Performances. We are part of the Ambassador Theatre Group, an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
Closing Date
08-10-2023 at