• Role

    Ticketing Systems & Technology

  • Salary

    Competitive

  • Hours

    40 hours per week

  • Type

    Fixed Term Contract - Full Time

  • Closing Date

    22-10-2023 at 23:59

  • Location

    The Ambassador Theatre Group
    London
    Greater London
    WC2H 8AF

  • Downloadable Job Files

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Head of Ticketing Operations

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are currently looking to recruit a Head of Ticketing Operations (Maternity Cover) here at ATG!

A great live entertainment experience starts with a great ticketing experience. Every year we process more than 16 million tickets a year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US and Germany. We run some of the world’s most popular theatre ticketing sites, with ATGtickets.com alone attracting over 40 million unique visitors a year.

The Head of Ticketing Operations role is part of the UK Ticketing department and your line manager is the Group Ticketing Director. Direct reports within this role are the Head of Ticketing Systems, the Ticketing Operations Manager and the Ticketing Operations Specialists. You’ll support our mission to maximise sustainable ticket sales by leading the delivery of operational services across all our UK venues.

Within this role, you should have the ability to:

  • Coordinate teams as they set up and maintain events and venues on our ticketing systems, proactively manage pre-sales and on-sales alongside optimising our use and the performance of our ticketing systems.  
  • Ensure the successful fulfilment of bookings and maximise sales opportunities. 
  • Collaborate with all UK Ticketing teams and colleagues, including London Sales, Regional Sales, Agency Sales, Contact Centre, E Commerce, Box Offices, Finance, IT and other ATG departments.
  • The successful candidate will also work with the German and US Ticketing teams as appropriate, as well as suppliers and other external representatives.

To Note: This fixed term contract begins in February 2024 however we an open to an earlier start date.

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk


Closing Date

22-10-2023 at 23:59

New to ATG?

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Internal Candidates

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