• Role

    Contact Centre & Customer Service

  • Salary


  • Type

    Fixed Term Contract - Full Time and Part Time

  • Closing Date

    24-11-2023 at 23:59

  • Location

    1st Floor, The Yard
    Tyne and Wear
    SR1 3AW

  • Downloadable Job Files

  • New to ATG?

    Apply Now

Contact Centre Advisor (email only) - Ideal role for Christmas! Flexible hours from 12- 40 per week!

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

As approach one of our business times of year we are excited to be recruiting Contact Centre Advisors  -  offering flexible working shifts for the seasonal period here at ATG in our Sunderland Contact Centre. This is an opportunity to work as part of a friendly and supportive team, working with an interesting and always-changing product range - some of the UK's biggest and most exciting shows, and the added extras that make a visit to our theatres even more special. 

You will ideally have:

  • Great teamwork skills!
  • Great written communication skills as all customer contact will be via email for this role.
  • A passion for delivering great Customer Service.

To Note:

  • You'll be working in our contact centre in Sunderland at chosen times to suit.
  • Shifts will fall between Mon to Sun 9am – 8pm.
  • You must be able to commit to shifts no less than 4 hours.
  • Shifts are to be set for each week in advance and agreed with manager.
  • Its key that you are available for 2 x 8 hr days training session between 9 – 5 (dates to be confirmed)

Interested? Please click on the link to view our full Job Description. 

If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you! We actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. 

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 

Closing Date

24-11-2023 at 23:59

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