• Role

    Front of House

  • Salary

    £11.44/£11.72 depending on contract choice

  • Type

    Casual

  • Closing Date

    25-05-2024 at 23:59

  • Location

    Sunderland Empire, High Street West
    Sunderland
    Tyne and Wear
    SR1 3EX

  • Downloadable Job Files

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    Internal Candidates

    If you already work for ATG or our associated companies please use this link to apply.

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Customer Experience Team Member

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events. 

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html  

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.  You do need to be aged 18+ for this position.

Affectionately referred to as the ‘West End of the North East,’ Sunderland Empire has been a beacon of entertainment throughout its 117-year history. Our beautiful Grade 2 listed theatre attracts a dedicated audience from across the region, drawing in over 300,000 visitors annually to a variety of productions, including West End musicals, one-night concerts, comedy, ballet, opera and more. With a capacity of 2000, Sunderland Empire is the largest seated theatre between Edinburgh and Manchester. Over the years we have hosted the biggest West End musicals and featured an array of stars, while ensuring we continue to foster new talent and nurture those who will be the future of our creative industries with classes, recitals and community work all part of our DNA. 

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.  

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

We offer the following benefits for our Customer Experience Team Members:

  • myStrength Mental Wellbeing App
  • WeCare Support Services
  • Theatre Tickets (Subject to Availability)
  • ATG+ Card
  • Staff Discounts
  • Pension
  • Access to ToothFairy - Dental access and guidance from home

Interested? Please click on the link to view our full Job Description.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 


Closing Date

25-05-2024 at 23:59

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