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Role
Front of House
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Salary
£32,000
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Hours
Full Time
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Type
Permanent - Full Time
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Closing Date
23-08-2024 at 10:00
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Location
Oystermouth Road
Swansea
SA1 3BX -
Downloadable Job Files
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New to ATG?
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Internal Candidates
If you already work for ATG or our associated companies please use this link to apply.
Customer Experience Manager
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
Sitting in the heart of the Copr Bay development, Swansea Arena is a landmark 3,500 capacity multi-purpose indoor arena which opened its doors in March 2022. Hosting some of the most recognised names in live music, comedy and theatre, the fully-modular arena also hosts e-sports, conferences and events.
Do you love the thrill of working in a fast paced entertainment environment? This is an excellent opportunity to join the team at Swansea Arena and to be directly involved in the delivery of world-class performances and events!
Working with the wider venue team, you will support the operational delivery of events in the venue, including theatre performances, music gigs, and comedy shows – ensuring our customers have the best possible experience in our Front of House spaces. As well as this, you will work closely with the Conference and Events team in the delivery of other venue hires such as conferences, banquets and exhibitions.
We’re looking for a dynamic, innovative, and inspirational team leader, who has experience of working in a commercial environment and a desire to exceed targets while providing exemplary customer service to all our visitors. This is a revenue and customer experience focused hospitality role which requires the positive motivational approach of a retail and hospitality professional. A key operational player in the development of our growth plan as we expand the activities and initiatives we deliver for our audiences.
Leading the Customer Experience team, you will maximise revenue, use data to inform and deliver future retail focused plans, whilst always motivating team members to meet and exceed sales targets. The role is responsible for not just the welcome of our audiences, but also ensuring that we care for the casts and visiting companies that are arriving backstage. Our creative visitors are looking for a home from home and we want to ensure they get this whilst with us.
You’ll report to the Operations Manager and be responsible for the success of the Deputy Customer Experience Manager and the Food & Beverage team. The key focus of this role is to ensure the high-quality delivery of all events within the venue on an operational basis – from recruiting, training and rostering an engaged and informed team through to Duty Managing the event itself.
Interested? Please click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Closing Date
23-08-2024 at 10:00
New to ATG?
Internal Candidates
If you already work for ATG or our associated companies please use this link to apply.