Customer Experience Team Member

• Role

  Front of House

• Salary

  11.62 or 11.85 p/h depending on contract choice

• Hours

  0

• Type

  Casual

• Interview Process

  1 Interview:
  Group Interview Monday 2nd of September

• Closing Date

  20-09-2024 at 23:59

• Location

  Lyceum Theatre, 21 Wellington Street
  London
  Greater London
  WC2E 7RQ

• Downloadable Job Files

  • Job Description

• New to ATG?

  Apply Now
  

  Internal Candidates

  If you already work for ATG or our associated companies please use this link to apply.

  Internal Apply

Customer Experience Team Member

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

Every night we welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

As part of our Customer Experience Team you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with an ever-changing programme of events. 

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html  

If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.  You do need to be aged 18+ for this position. 

The origins of the Lyceum Theatre date to 1765 but has been rebuilt several times since. We have a varied and interesting history, we can claim to have hosted the first London exhibition of waxworks by Madame Tussaud, were owned and managed by Henry Irving, and have avoided demolition more than once. In the 1960s and 1970s The Lyceum Ballroom was a successful dancehall and concert venue, where many well-known artists played, including Bob Marley and Jimi Hendricks. After a huge refurbishment in the mid-1990s, The Lyceum reopened as a theatre hosting Jesus Christ Superstar and Oklahoma, before welcoming Disney’s The Lion King in October 1999. We are proud to be celebrating The Lion King’s 25th anniversary in October 2024.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.  

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

We offer the following benefits for our Customer Experience Team Members:

• myStrength Mental Wellbeing App
• WeCare Support Services
• Theatre Tickets (Subject to Availability)
• ATG+ Card
• Staff Discounts
• Pension
• Access to ToothFairy - Dental access and guidance from home

Interested? Please click on the link to view our full job description.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 

Closing Date

20-09-2024 at 23:59

New to ATG?

Apply

Internal Candidates

If you already work for ATG or our associated companies please use this link to apply.

Internal Apply