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Role
Venue Management
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Salary
Circa £45,000
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Hours
40
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Type
Permanent - Full Time
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Closing Date
06-06-2025 at 23:59
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Location
Phoenix Theatre, 110 Charing Cross Road
London
Greater London
WC2H 0JP -
Downloadable Job Files
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New to ATG?
Apply Now
Internal Candidates
If you already work for ATG or our associated companies please use this link to apply.
Customer Experience Manager
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
We're looking for a dynamic, innovative, and inspirational team leader, who has experience of working in a commercial environment and a desire to exceed targets while providing exemplary customer service to all our visitors at the Phoenix Theatre. The Customer Experience Manager is a revenue and customer experience focussed hospitality role which requires the positive motivational approach of a retail and hospitality professional. They are a key operational player in the development of our growth plan as we expand the activities and initiatives we deliver for our audiences.
Leading the Customer Experience team, you will maximise revenue, use data to inform and deliver future retail focussed plans, whilst always motivating team members to meet and exceed sales targets. The role is responsible for not just the welcome of our audiences, but also ensuring that we care for the casts and visiting companies that are arriving backstage. Our creative visitors are looking for a home from home and we want to ensure they get this whilst with us.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Closing Date
06-06-2025 at 23:59
New to ATG?
Internal Candidates
If you already work for ATG or our associated companies please use this link to apply.