• Role

    Front of House

  • Salary

    £20,800 per annum

  • Type

    Permanent - Full Time

  • Closing Date

    04-02-2019 at 23:59

  • Location

    Richmond Theatre, The Green
    TW9 1QJ

  • Downloadable Job Files

  • Internal Applicants

    If you are already an employee, use the link below to apply

    Internal Apply

Richmond Theatre is one of the most beautiful of all the Frank Matcham theatres. Built in 1899 as the Theatre Royal and Opera House, and refurbished in 1991, it is now operated and managed by Ambassador Theatre Group, renowned for its productions and highly successful management and ownership of theatre venues throughout the country. Established as one of the most successful theatres in the country, presenting a wide range of quality drama, record breaking musicals, opera, dance and family entertainment each year, Richmond Theatre welcomes a quarter of a million theatregoers to over 40 outstanding productions annually, performing for about 49 weeks a year.

This is a very exciting time for Richmond Theatre as we enter our 120th year. The Deputy Customer Experience Manager will play a key role in a larger team as we rebrand the Front of House department and develop new and exciting retails strategies to compliment the renovation of all of our bars and customer-facing areas.

The Deputy Customer Experience Manager will work with the Customer Experience Manager (CEM) in venue to lead the Front of House operation – focussing on premium customer service, maximising our food and beverage revenue, and controlling costs. This position will be key to ensuring our retail concepts and daily operations run efficiently whilst supporting the CEM in strategizing to unlock further potential and adapting to business needs.

Closing Date

04-02-2019 at 23:59

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