• Role

    Venue Management

  • Salary


  • Type

    Fixed Term Contract - Full Time

  • Closing Date

    29-04-2019 at 10:00

  • Location

    Phoenix Theatre, 110 Charing Cross Road
    Greater London
    WC2H 0JP

  • Downloadable Job Files

    • No Files

  • Internal Applicants

    If you are already an employee, use the link below to apply

    Internal Apply

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences. The Phoenix Theatre is currently seeking a dynamic, creative leader to join the team as Deputy Theatre Manager (Maternity Cover). The successful candidate will have a proven track record of building relationships, inspiring teams and empowering them to deliver excellent commercial results. The Deputy Theatre Manager will assist the Theatre Manager in all aspects of operating the venue, with a focus on identifying and exploring new and exciting commercial opportunities.  The Phoenix Theatre is currently the home of Come From Away; following the production’s sold-out, record-breaking engagements on Broadway, across the USA and in Canada. The musical shares the incredible real-life story of the 7,000 air passengers from all over the world who were grounded in Canada during the wake of 9/11, and the small Newfoundland community that invited these ‘come from aways’ into their lives.  Key Responsibilities Financial Management• To create and analyse reports on financial results for key company stakeholders and producers• To track and implement key retail strategies and initiatives based on the venue Key Performance Indicators• Maximise potential revenue streams and ensure overheads are in line with budget and monitor them accordingly• Work closely with the Theatre Manager to set and manage the venue budget model and re-forecast accordingly Relationships• To engage and support all departments in the delivery of the company’s vision and values• To take an active role in supporting the learning and development of all direct reports with a view to helping them progress on their own career path within the company• To build and develop a constructive relationship with central services and key external stakeholders; acting as an ambassador for the venue and the company Building and Risk Management • In consultation with the Theatre Manager, plan and implement a proactive maintenance programme• To act as a Project Manager when required for building improvement works. This includes the management of plans, costs and building contractors, as well as ensuring projects are delivered on time and to specification, whilst the day to day venue operation remains unaffected• To take an active role in ensuring the venue is achieving its Health and Safety objectives. Customer Experience • To provide Duty Management cover for no fewer than two performances per week, including evenings and some weekends• To ensure the venue has a proactive approach to delivering an inclusive and accessible experience to a diverse audience base• To support the Customer Experience Manager in the training and development of the team to ensure excellence throughout our operation• Create fresh and innovative ideas, supporting the company’s commitment to delivering and unrivalled theatre experience and maximising commercial potential• To always lead by example and empower the venue team to achieve their goals• To support the Theatre Administrator in creating a social media strategy to engage with our audience beyond their time in the venue This is an excellent opportunity to take on a leadership position in one of the Ambassador Theatre Groups most prestigious West End venues. Essential Requirements• Previous experience leading and motivating a team in a management role• A positive and pro-active approach to achieving commercial goals Desirable Qualities• Personal Licence holder• IOSH Trained• First Aid at Work trained The Ambassador Theatre Group is an equal opportunity employer. 

Closing Date

29-04-2019 at 10:00

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