• Role

    Front of House

  • Salary

    £22,016 per annum

  • Type

    Permanent - Full Time

  • Interview Process

    1 Interview:
    8/8/19

  • Closing Date

    22-07-2019 at

  • Location

    Glasgow Theatres, c/o Theatre Royal, 282 Hope Street
    Glasgow
    Glasgow
    G2 3QA

  • Downloadable Job Files

  • Internal Applicants

    If you are already an employee, use the link below to apply

    Internal Apply

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

The Assistant Customer Experience Manager is responsible for supporting the Customer Experience Management department to lead a strong Front of House operation, ensuring that a cost effective and customer focused range of services are consistently provided to the highest standards:

Some Key Responsibilities include:

  • To help lead a team that will deliver and exceed targets; and proactively contribute to the venues profitability by initiating ideas, systems and projects which will maximise sales and minimise costs
  • To help build a positive, forward thinking, innovative and customer focused culture within the team and to develop and nurture a strong multi-skilled and adaptable workforce
  • To ensure the customer is at the centre of everything we do, and that the wider team have a continuous awareness of and will to deliver and exceed all customers’ expectations
  • To help build and protect key relationships with Customers, Promoters, external suppliers and internal colleagues.

Please refer to the job description for more details.


ATG is an equal opportunities employer.


Closing Date

22-07-2019 at

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