How do you make an already great experience truly excellent? Our Food and Beverage team constantly improve our offer and drive our ancillary sales by devising innovative new concepts, finding excellent products and upgrading service standards.
The central F&B team in London sets the standards and supports Customer Experience teams throughout the business to deliver them. Analysing customer needs is our priority, to help refine our offer and enhance the theatregoing experience.
We lead the industry in constantly innovating and improving our service. Our to-your-seat delivery service Ordertorium reduces the need to queue, while our in-house Bistro restaurants ensure theatregoers can enjoy a quality meal before the show without needing to rush. The needs of the customer drive all our decisions, which in turn drives the financial success of the business.